:root {
  --care-red:#d32f2f; --care-red-dark:#ad2020; --care-red-soft:#fff1f1;
  --care-ink:#24323d; --care-muted:#66737d; --care-line:#e4e8ec;
  --care-bg:#f3f6f8; --care-green:#25875a; --care-blue:#347ca7;
  --care-shadow:0 16px 40px rgba(31,45,56,.06);
}
*,*::before,*::after { box-sizing:border-box }
html { min-height:100%; scroll-behavior:smooth }
body { min-height:100vh; margin:0; color:var(--care-ink); font:15px/1.55 Inter,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif; background:radial-gradient(circle at 7% 0%,rgba(211,47,47,.065),transparent 25%),radial-gradient(circle at 95% 12%,rgba(52,124,167,.055),transparent 28%),linear-gradient(180deg,#f8fafb,var(--care-bg)); }
a { color:inherit; text-underline-offset:3px }
button,input,textarea,select { font:inherit }
button,a,summary { -webkit-tap-highlight-color:transparent }
button { cursor:pointer }
button:disabled { cursor:default; opacity:.5 }
button:focus-visible,a:focus-visible,summary:focus-visible { outline:3px solid rgba(211,47,47,.45); outline-offset:4px }
h1,h2,h3,p { margin-top:0 }
h1 { margin-bottom:10px; font-size:clamp(28px,3.5vw,40px); line-height:1.14; letter-spacing:-.035em; overflow-wrap:anywhere }
h2 { margin-bottom:13px; font-size:19px; letter-spacing:-.02em; line-height:1.3 }
p { margin-bottom:14px }
.muted { color:var(--care-muted) }
.small { font-size:13px }
.hint { display:block; margin:7px 0 13px; color:var(--care-muted); font-size:12px; line-height:1.5 }
.eyebrow { display:inline-flex; padding:5px 10px; margin-bottom:13px; border-radius:999px; background:var(--care-red-soft); color:var(--care-red-dark); font-size:11px; font-weight:750; letter-spacing:.065em; text-transform:uppercase }
.label { display:block; margin-bottom:9px; font-size:12px; color:var(--care-muted); font-weight:700; text-transform:uppercase; letter-spacing:.06em }
.app-header { background:rgba(255,255,255,.96); border-bottom:1px solid var(--care-line) }
.header-inner { display:flex; justify-content:space-between; gap:22px; align-items:center; max-width:1180px; min-height:80px; margin:auto; padding:14px 24px }
.brand { display:flex; align-items:center; gap:16px; text-decoration:none; flex-shrink:0 }
.brand img { width:68px; height:auto; display:block }
.brand span { border-left:1px solid var(--care-line); padding-left:15px; color:var(--care-muted); font-size:12px; font-weight:700; text-transform:uppercase; letter-spacing:.06em }
.header-inner nav { display:flex; align-items:center; justify-content:flex-end; flex-wrap:wrap; gap:18px; font-size:13px }
.header-inner nav a { text-decoration:none }
.header-inner nav a:hover { color:var(--care-red-dark) }
.header-inner form { margin:0 }
.link-button { background:none; color:var(--care-red-dark); font-size:13px; border:0; padding:6px 0; text-decoration:underline; text-underline-offset:3px }
.page-shell { width:min(1180px,100%); margin:auto; padding:32px 24px 50px }
.page-heading { display:flex; justify-content:space-between; align-items:center; flex-wrap:wrap; gap:18px; margin-bottom:23px }
.page-heading p { margin-bottom:0 }
.heading-request { max-width:800px; margin-top:14px; font-size:16px; color:#2c3b46; overflow-wrap:anywhere; white-space:pre-line }
.button { display:inline-flex; justify-content:center; align-items:center; gap:8px; min-height:42px; padding:10px 17px; border:1px solid #d9dfe4; border-radius:11px; background:#fff; color:var(--care-ink); font-size:14px; font-weight:650; text-decoration:none; text-align:center; line-height:1.35 }
.button:hover { border-color:#b6c3cb; background:#fafcfd }
.button.primary { border-color:transparent; background:linear-gradient(135deg,var(--care-red),#bb2525); color:#fff; box-shadow:0 8px 20px rgba(211,47,47,.14) }
.button.primary:hover { background:var(--care-red-dark) }
.button.full { width:100% }
.counts { display:flex; gap:26px; flex-wrap:wrap; margin:0 0 21px; font-size:13px; color:var(--care-muted) }
.counts strong { color:var(--care-ink); font-size:18px; margin-right:4px }
.counts .attention,.counts .attention strong { color:#925f10 }
.panel { padding:25px; border:1px solid rgba(36,50,61,.085); border-radius:20px; background:#fff; box-shadow:var(--care-shadow); min-width:0 }
.section-heading { display:flex; justify-content:space-between; flex-wrap:wrap; align-items:center; gap:10px; margin-bottom:14px }
.section-heading h2 { margin:0 }
.new-panel { margin-bottom:24px; border-top:4px solid var(--care-red); scroll-margin-top:20px }
.new-panel form:not(.client-sync form) { max-width:800px }
label { display:block; margin:16px 0 6px; font-size:13px; font-weight:650; color:#394852 }
input,select,textarea { width:100%; min-width:0; padding:11px 12px; border:1px solid #d9dfe4; border-radius:10px; background:#fff; color:var(--care-ink); min-height:44px }
input::placeholder,textarea::placeholder { color:#87959d }
input:focus,select:focus,textarea:focus { outline:0; border-color:var(--care-red); box-shadow:0 0 0 3px rgba(211,47,47,.1) }
textarea { resize:vertical; line-height:1.6 }
input[type=checkbox] { width:18px; min-height:18px; height:18px; accent-color:var(--care-red) }
.form-actions { display:flex; flex-wrap:wrap; align-items:center; gap:15px; margin-top:16px }
.form-actions .hint { margin:0 }
.form-grid { display:grid; grid-template-columns:1fr 1fr; gap:16px }
.client-sync { display:flex; flex-wrap:wrap; gap:12px; align-items:center; justify-content:space-between; border-top:1px solid var(--care-line); padding-top:10px; margin-top:20px }
.client-sync .hint { margin:0 }
.notice { padding:13px 16px; margin:0 0 20px; border:1px solid #f0cccc; border-radius:12px; background:#fff3f3; color:#a02424; font-size:14px; overflow-wrap:anywhere }
.notice.warning { color:#785817; background:#fff9ed; border-color:#efdfb9 }
.notice.success { color:#21623f; background:#eef9f3; border-color:#c5e7d3 }
.list-panel { padding:0; overflow:hidden }
.filters { display:flex; align-items:flex-end; flex-wrap:wrap; gap:14px; padding:20px 24px; border-bottom:1px solid var(--care-line) }
.filters label { margin-top:0 }
.filters .search-field { flex:1; min-width:180px }
.filters .check-label { display:flex; align-items:center; gap:8px; min-height:44px; margin:0; font-weight:500; white-space:nowrap }
.ticket-list-heading,.ticket-row { display:grid; grid-template-columns:minmax(0,1fr) 140px 145px 84px; align-items:center; gap:18px; padding:16px 24px }
.ticket-list-heading { padding-top:12px; padding-bottom:12px; background:#fafcfd; color:var(--care-muted); font-size:11px; font-weight:700; text-transform:uppercase; letter-spacing:.04em }
.ticket-row { text-decoration:none; border-top:1px solid #edf0f3; transition:background .15s }
.ticket-row:hover { background:#fffafa }
.ticket-row:focus-visible { outline-offset:-4px }
.ticket-primary { min-width:0 }
.ticket-number { display:block; margin-bottom:3px; color:var(--care-red-dark); font-size:11px; letter-spacing:.035em; font-weight:700; font-variant-numeric:tabular-nums }
.ticket-primary strong { display:block; overflow-wrap:anywhere; font-size:15px }
.ticket-primary p { display:-webkit-box; -webkit-line-clamp:2; -webkit-box-orient:vertical; overflow:hidden; overflow-wrap:anywhere; margin:4px 0 0; color:var(--care-muted); font-size:13px; line-height:1.5 }
.ticket-owner,.ticket-due { font-size:13px; overflow-wrap:anywhere }
.ticket-due small { display:block; font-size:11px }
.ticket-due.overdue { color:#ab2929 }
.badge { display:inline-flex; justify-content:center; align-items:center; gap:6px; padding:5px 9px; border-radius:999px; background:#f1f4f6; color:#596973; white-space:nowrap; font-size:11px; font-weight:650 }
.badge.open { background:#fff5e5; color:#916413 }
.badge.closed { background:#edf8f1; color:#28774d }
.badge.open::before,.badge.closed::before { content:""; width:5px; height:5px; border-radius:50%; background:currentColor }
.badge.large { font-size:13px; padding:7px 13px }
.mobile-label { display:none }
.empty-state { max-width:550px; margin:auto; padding:48px 28px; text-align:center }
.empty-state h2 { font-size:22px }
.pagination { display:flex; align-items:center; flex-wrap:wrap; justify-content:flex-end; gap:12px; padding:18px 24px; border-top:1px solid var(--care-line); font-size:13px }
.back-link { display:inline-block; margin-bottom:22px; color:var(--care-muted); font-size:13px; text-decoration:none }
.detail-grid { display:grid; grid-template-columns:minmax(0,1.45fr) minmax(290px,1fr); gap:24px; align-items:start }
.request-text { margin-bottom:30px; color:#2c3b46; font-size:17px; overflow-wrap:anywhere }
.timeline { list-style:none; margin:24px 0 0 6px; padding:0 0 0 23px; border-left:2px solid #e5eaf0 }
.timeline li { position:relative; padding-bottom:28px }
.timeline li:last-child { padding-bottom:0 }
.timeline li::before { content:""; position:absolute; width:10px; height:10px; left:-29px; top:7px; background:#b7c7d3; border-radius:50%; border:2px solid #fff; box-sizing:content-box }
.timeline li.event-closed::before { background:var(--care-green) }
.event-meta { display:flex; align-items:center; flex-wrap:wrap; gap:5px 12px; font-size:13px }
.event-meta time { color:var(--care-muted); font-size:11px }
.event-label { display:inline-block; margin-top:4px; color:var(--care-muted); font-size:11px }
.timeline p { margin:7px 0; font-size:14px; overflow-wrap:anywhere }
.event-next { margin-top:8px; font-size:11px; color:#667784; overflow-wrap:anywhere }
.event-next strong { font-weight:600 }
.update-panel { border-top:4px solid var(--care-blue) }
.stack-actions { display:grid; gap:10px; margin-top:21px }
.side-note { margin:13px 6px; font-size:12px; color:var(--care-muted) }
details { margin-top:15px }
summary { color:var(--care-red-dark); font-weight:600; cursor:pointer; font-size:13px }
.user-row { padding:17px 0; border-bottom:1px solid var(--care-line) }
.user-row:last-child { border-bottom:0 }
.user-row p { margin:3px 0 0 }
.user-row .badge { margin-top:10px }
.user-row details { margin-top:9px }
.user-row .button { margin-top:12px }
.separate-action { margin-top:12px }
.narrow-panel { max-width:560px }
.narrow-panel .button,.setup-panel .button,.detail-grid > .panel > form > .button { margin-top:17px }
.auth-shell { width:min(1050px,100%); padding:50px 22px 26px; margin:auto }
.auth-card { display:grid; grid-template-columns:1.08fr 1fr; border:1px solid rgba(36,50,61,.08); border-radius:28px; background:#fff; overflow:hidden; box-shadow:0 24px 60px rgba(31,45,56,.10) }
.auth-intro { display:flex; flex-direction:column; align-items:flex-start; padding:44px; background:radial-gradient(circle at 100% 0%,rgba(211,47,47,.12),transparent 35%),linear-gradient(145deg,#fff,#fff8f8 55%,#f4f8fb); min-height:500px }
.auth-logo { width:185px; max-width:100%; height:auto; display:block; margin-bottom:36px }
.auth-intro h1 { margin-top:4px; font-size:clamp(32px,4vw,44px) }
.auth-intro p { font-size:16px; color:#65727b; line-height:1.7; margin:12px 0 35px }
.auth-caption { margin-top:auto; color:#9a6a6a; font-size:12px; letter-spacing:.055em }
.auth-form { padding:44px; align-self:center }
.auth-form h2 { font-size:28px; margin-bottom:9px }
.auth-form > .muted { font-size:14px }
.auth-form .primary { margin-top:24px }
.auth-form > .hint { margin-top:23px }
.setup-panel { max-width:610px; margin:auto; padding:32px }
.setup-panel .auth-logo { width:160px; margin-bottom:22px }
.setup-panel h1 { font-size:30px }
.site-footer { padding:0 20px 26px; font-size:11px; text-align:center; color:#85929b }
@media(max-width:950px) {
  .header-inner { flex-wrap:wrap; gap:14px }
  .header-inner nav { gap:15px }
  .ticket-list-heading,.ticket-row { grid-template-columns:minmax(0,1fr) 100px 112px 74px; gap:12px }
  .detail-grid { grid-template-columns:minmax(0,1.25fr) minmax(280px,1fr); gap:18px }
  .auth-intro,.auth-form { padding:32px }
}
@media(max-width:720px) {
  .header-inner { padding:13px 18px }
  .header-inner nav { width:100%; justify-content:flex-start; gap:18px }
  .brand img { width:60px }
  .page-shell { padding:24px 16px 36px }
  .page-heading { gap:16px }
  .panel { padding:20px; border-radius:17px }
  .list-panel { padding:0 }
  .filters { padding:18px; gap:12px }
  .filters .search-field { flex-basis:100% }
  .filters .check-label { flex:1 }
  .ticket-list-heading { display:none }
  .ticket-row { grid-template-columns:1fr 1fr auto; gap:13px 10px; padding:18px }
  .ticket-primary { grid-column:1 / -1 }
  .mobile-label { display:block; font-size:10px; color:var(--care-muted); margin-bottom:3px }
  .detail-grid { grid-template-columns:1fr }
  .detail-grid aside { grid-row:1 }
  .auth-shell { padding:22px 15px }
  .auth-card { grid-template-columns:1fr; border-radius:22px }
  .auth-intro { min-height:0; padding:26px }
  .auth-logo { width:155px; margin-bottom:24px }
  .auth-intro h1 { font-size:32px }
  .auth-intro p { margin:7px 0 19px; font-size:14px }
  .auth-form { padding:27px; border-top:1px solid var(--care-line) }
  .form-grid { grid-template-columns:1fr; gap:0 }
  input,textarea,select { font-size:16px }
}
@media(max-width:400px) {
  .filters .check-label { flex-basis:100%; order:4 }
  .filters > .button { flex:1 }
  .brand span { font-size:10px }
  .header-inner nav { gap:13px; font-size:12px }
  .ticket-row { grid-template-columns:1fr 1fr }
  .ticket-row > div:last-child { grid-column:1 / -1 }
  .counts { gap:10px 20px }
}
@media(prefers-reduced-motion:reduce) { html { scroll-behavior:auto } * { transition:none!important } }
.overview-grid { display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:16px; margin-bottom:24px }
.metric-card { text-decoration:none; padding:21px 24px; display:flex; flex-direction:column; gap:4px; border-top:3px solid var(--care-red) }
.metric-card:nth-child(2) { border-top-color:#d29a29 }
.metric-card:nth-child(3) { border-top-color:var(--care-blue) }
.metric-card span { font-size:13px; font-weight:650 }
.metric-card strong { font-size:32px; line-height:1.25 }
.metric-card small { color:var(--care-muted); font-size:12px }
.space-top { margin-top:24px }
.task-form-panel { max-width:830px }
.context-strip { padding:13px 16px; background:#eef3f7; border-radius:12px; margin:18px 0; font-size:13px; overflow-wrap:anywhere }
.visibility-strip { display:flex; align-items:center; flex-wrap:wrap; gap:10px 20px; padding:14px 18px; border-radius:14px; border:1px solid #dce4ea; background:#edf2f7; margin-bottom:24px; font-size:13px }
.visibility-strip.is-public { border-color:#bad9cb; background:#eef9f3; color:#24684b }
.visibility-strip span { font-size:12px }
.linked-tasks { margin-bottom:24px }
.linked-tasks p:last-child { margin-bottom:0 }
.compact-list .ticket-row { padding-left:0; padding-right:0; grid-template-columns:minmax(0,1fr) 125px 120px 85px }
.checklist { padding:0; margin:0 0 20px; border:0 }
.checklist legend { font-weight:700; font-size:14px; margin-bottom:8px }
.checklist label,.consent { display:flex; align-items:flex-start; gap:11px; padding:10px 0; margin:0; font-weight:500; line-height:1.5; overflow-wrap:anywhere }
.checklist input,.consent input { flex:0 0 18px; margin:2px 0 0 }
.checklist input:checked + span { color:var(--care-muted); text-decoration:line-through }
.consent { margin:16px 0; font-size:12px; background:#f3f9f5; padding:12px; border-radius:9px }
.public-editor { border-top:4px solid var(--care-green) }
.public-button { background:var(--care-green); color:#fff; border-color:var(--care-green) }
.public-button:hover { background:#206c49; color:#fff }
.public-label { color:var(--care-green)!important }
.badge.waiting { background:#eef2fa; color:#415d8a }
.customer-shell { max-width:1020px }
.customer-cards,.client-ticket-grid { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:20px }
.customer-card { display:flex; flex-direction:column; align-items:flex-start; text-decoration:none; border-top:3px solid var(--care-blue) }
.customer-card h2 { margin:9px 0 18px; font-size:21px; overflow-wrap:anywhere }
.customer-card .badge { white-space:normal; text-align:left; margin-bottom:17px }
.card-open { color:var(--care-red-dark); margin-top:auto; font-size:13px; font-weight:650 }
.public-summary { border-top:4px solid var(--care-blue) }
.public-summary h2 { font-size:26px; margin:12px 0 }
.appointment { padding:14px; background:#eef7fb; border-radius:10px; margin-top:18px }
.public-timeline { margin-top:25px }
.client-ticket { text-decoration:none; padding:18px; border:1px solid var(--care-line); border-radius:14px; overflow-wrap:anywhere }
.client-ticket .form-actions { gap:8px }
@media(max-width:720px) {
  .overview-grid { gap:10px }
  .metric-card { padding:14px 12px; border-radius:14px }
  .metric-card span { font-size:11px; min-height:34px }
  .metric-card strong { font-size:26px }
  .metric-card small { display:none }
  .compact-list .ticket-row { grid-template-columns:1fr 1fr auto }
  .customer-cards,.client-ticket-grid { grid-template-columns:1fr }
  .customer-card h2 { font-size:20px }
}
@media(max-width:400px) { .compact-list .ticket-row { grid-template-columns:1fr 1fr } }
.optional-signature { margin:14px 0; line-height:1.5; align-items:flex-start }
.department-checks { border:1px solid var(--care-line); border-radius:12px; padding:14px 16px; margin:18px 0 }
.department-checks legend { font-size:13px; font-weight:700; padding:0 6px }
.department-options { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:10px }
.department-options label { display:flex; align-items:center; gap:9px; margin:0; font-size:13px; font-weight:500 }
.department-options input { flex:0 0 18px; margin:0 }
.department-checks:disabled { opacity:.55 }
.permission-summary { font-size:12px; color:var(--care-muted); line-height:1.6; margin-bottom:12px }
.permissions-warning { margin-top:12px; font-size:12px; line-height:1.6 }
.optional-signature input { flex:0 0 18px; margin-top:2px }
.public-signature { color:var(--care-muted); font-style:italic; font-size:13px }
.customer-overview .metric-card { border-top-color:var(--care-line) }
.customer-overview .metric-card.is-selected { border-top-color:var(--care-red); background:#fffafa }
.customer-new-ticket { display:flex; align-items:center; justify-content:space-between; gap:28px; margin-bottom:34px; background:linear-gradient(115deg,#fff,#f6f9fb) }
.customer-new-ticket h2 { margin:10px 0; font-size:23px }
.customer-new-ticket p { max-width:560px; margin:0 0 13px }
.new-ticket-action { flex:0 0 auto; display:flex; flex-direction:column; align-items:center; gap:9px }
.new-ticket-action .button:disabled { background:#edf0f4; border-color:#dde3e9; color:#586977; cursor:not-allowed; box-shadow:none; opacity:1 }
.text-link { color:var(--care-red-dark); font-size:13px; font-weight:650 }
.customer-ticket-section { scroll-margin-top:20px }
.customer-ticket-section > .section-heading { margin-bottom:10px }
.customer-search { display:flex; align-items:flex-end; gap:12px; margin:0 0 22px }
.customer-search > div { flex:1 }
.customer-search label { margin-top:0 }
.customer-search input { margin-bottom:0 }
.customer-search > .text-link { padding-bottom:13px }
.customer-card h3 { margin:9px 0 18px; font-size:21px; overflow-wrap:anywhere }
@media(max-width:720px) {
  .customer-new-ticket { align-items:flex-start; flex-direction:column; gap:18px; padding:22px }
  .new-ticket-action { flex-direction:row; gap:12px }
  .customer-search { flex-wrap:wrap }
  .customer-search > div { min-width:160px }
  .customer-card h3 { font-size:20px }
}